Digital Reading Access
Ebook purchases unlock online reading access in the customer’s private account. Because digital access is provided immediately after payment confirmation, refund requests are reviewed carefully and fairly.
Duplicate and Failed Payments
If a duplicate payment, failed payment, or payment-provider error is confirmed, the team may correct the order, unlock the intended access, or process a refund through the appropriate payment channel.
Access Problems
If payment is successful but access does not appear in the library, the customer should contact support with the order number and payment reference so the order can be verified.
Manual PayBill
Manual PayBill payments may remain pending until the transaction code is validated by an administrator.